Privacy Policy - First Global Pro

1. Introduction

First Global Pro is a leading financial brokerage company based in London, aiming to provide innovative and reliable trading solutions on its platform with the highest standards of transparency and quality. This policy reflects our commitment to clients, partners, and all stakeholders in creating a secure and fair financial environment.

2. Transparency and Credibility

Clarity of Information: All details regarding services, fees, trading conditions, and scope of work are presented clearly and simply.
Change Notification: Clients are informed in advance of any changes that may affect their relationship with the company, including policy updates or fee modifications.
Continuous Communication: The company establishes transparent communication channels, allowing clients to raise inquiries and receive accurate and prompt responses.

3. Compliance with Laws and Regulations

Adherence to Regulations: The company complies with all international and local laws governing financial services.
Registration and Supervision: The company’s operations are overseen by relevant regulatory authorities to ensure adherence to all required standards.
Combating Financial Crimes: The company implements strict measures to combat money laundering and terrorism financing in line with global regulations.

4. Client Funds Protection

Financial Segregation: Client funds are held in segregated bank accounts separate from the company’s operational funds to ensure their safety.
Financial Security Policies: The company applies a triple-layered protection system to secure client funds against fraud and risks.
Transparent Transactions: Regular reports are provided to clients, detailing all transactions and account balances.

5. Privacy and Data Security

Data Protection: The company is committed to safeguarding client data using advanced information security systems.
Data Usage: Client information is used solely to improve service quality and in compliance with applicable laws.
No Data Sharing: Client data is not shared with any third party without explicit consent, except in legal cases.

6. Service Quality and Technical Support

Continuous Support: The company provides 24/5 technical and advisory support to meet client needs.
Educational Services: First Global Pro offers comprehensive educational content, including training courses, webinars, and articles.
Tailored Solutions: The company provides solutions tailored to individual client needs, including customized trading strategies.

7. Trading Integrity

Order Execution: All trading orders are executed with full transparency and at the best available prices.
Market Protection: The company prevents any illegal practices such as price manipulation or insider trading.
Advanced Technology: The company relies on a modern technical infrastructure to ensure fast and accurate trade execution.

8. Risk Management and Responsibility

Responsible Trading: The company encourages clients to practice responsible trading and provides tools for risk management, such as stop-loss and risk-limiting orders.
Institutional Risk Management: The company employs a specialized team to assess potential risks and develop proactive response plans.
Risk Disclosure: The company provides clear disclosures about the risks associated with trading in financial markets.

9. Complaint Handling

Transparency Commitment: All complaints from clients are logged and handled professionally and fairly.
Resolution Timeframe: The company commits to resolving complaints within a maximum of 10 business days.
Dedicated Channels: A hotline and dedicated email are provided for clients to submit and follow up on complaints.

10. Corporate Social Responsibility

Sustainability: The company strives to support a sustainable economy by offering financial services that enhance financial inclusion.
Community Support: The company is committed to implementing initiatives to support local communities, including financial literacy programs.
Fair Employment: The company provides fair employment opportunities and follows non-discrimination policies in the workplace.

11. Innovation and Continuous Development

Research and Development: The company invests in modern technologies to enhance client experience and ensure continuous innovation.
Periodic Updates: Trading systems and services are updated in line with the latest market developments.
Client Feedback: The company relies on client feedback to develop its services and products.

12. Policy Amendments

Amendment Notification: The company reserves the right to amend this policy in accordance with market demands and regulations, with prior notification to clients.
Periodic Review: Policies are reviewed regularly to ensure continued compliance and improvement.

13. Company Vision

Leadership: To be the first choice for clients seeking a secure and innovative trading environment.
Trust: Building sustainable relationships based on mutual trust with clients and partners.
Excellence: Delivering superior services that ensure long-term success for clients.

Conclusion

First Global Pro affirms that this policy reflects its full commitment to providing a secure, innovative, and transparent financial environment aimed at enhancing the success of clients and partners.